IMPULSE brings together a set of representative and innovative processes as case studies in 5 countries providing a variety of contexts (cultural, operational, legal, procedural, social) and addressing the whole cycle: input, business workflow, output and archiving.

Better Reykjavík participatory democracy portal

Reykjavik, Iceland

NemID card retrieval from lockers

Aarhus, Denmark

Online complaints filing service

Ertzaintza, Spain

Unioncamere and Infocamere logos

Enterprise digital drawer

UnionCamere & InfoCamere, Italy

Gijón public services app

Gijón, Spain

Civil registration & certification

Peshtera, Bulgaria