Social inclusion in the digital era: Can disruptive technology improve conditions for vulnerable citizens?
The train of public service digitisation has left the platform long ago in Denmark. Nevertheless, vulnerable citizens are, to a great extent, left waiting to jump on this modern way of interacting with the public sector and important private institutions like banks and housing landlords. Using the IMPULSE solution, the Danish case study in the City of Aarhus explores new ways to hand a group of left-behind citizens the ticket to the digital society.